The Opportunity

Louder requires an experienced and proven Customer Project Lead to take our Delivery Services to the next level in terms of Project Management best practice. This includes solutions surrounding Analytics, Dashboards, Tag Management, Identity Management, Customer Data Platforms (CDP), Conversion Rate Optimisation (CRO), Marketing Automation, Data Engineering and cleanrooms such as Google Advertising Data Hub (ADH). Google, Adobe and Salesforce are common vendors, however it’s not uncommon for some projects to interact with 60 or more platforms.

The right candidate will be able to manage, motivate and develop Louder’s Solution Delivery team with a variety of technical specialities. The right candidate will be able to facilitate the team and offer practical solutions where the specialists may experience roadblocks. There is an unlimited scope of the number of platforms that this role may interact with and therefore a people-centric approach is required, with the technology a subsequent enabler.

About You

All of the Louder team live and work by the following values:

  • Proactive - we are a collective of thought leaders and you will need to demonstrate initiative

  • Resourceful - sometimes we don’t have everything at hand but you need to think laterally to get the job done

  • Learner - nothing stays the same in this industry for long. We need to constantly keep evaluating where our knowledge ceiling is and how to meet it

  • Innovative - a strong backing of theory is the beginning of great thinking. However, being able to practically invent is what we need

  • Independent - remote working is part of our lives more than before. You will need to have self-control around working unsupervised and being able to progress work regardless of your location

  • Supportive - everyone at Louder contributes to a wider team and sometimes that team needs help

  • Communicator - your great work needs to be conveyed in the best way to our clients for maximum understanding. Being able to simplify complexities and clear communication is key

Job Responsibilities

  • Project Management

    • Act as client-facing lead for Delivery projects which will require strong interpersonal skills, PM skills and Business Analyst skills in order to understand customer requirements and correctly brief the Louder Delivery team.

    • Maintain strong project records using Agile DSDM methodology

    • Schedule resources as appropriate to maintain project timelines.

    • Responsible for all projects adhering to Louder’s Jira and Confluence best-practice. Includes maintaining backlogs, conducting task refinement and maintaining strong status records.

  • Team Management

    • Project Manage the Delivery team in order to deliver positive outcomes for customers inline with PM best-practice such as scope, time, quality and cost control. Projects include:

      • Analytics

      • Tag Management & Identity

      • Marketing Automation - such as Adobe Campaign

      • Dashboards

      • Cleanrooms - Ads Data Hub

      • Data Engineering

  • Business Management

    • Develop annual client plans to achieve Louder business objectives including the improvement of CSAT

    • Provide Monthly Project Reports (MPR) into Louder Management Team containing overview of client health and any resulting actions

    • Work with Louder’s COO and CFO in capacity planning of the Operations team

    • Participate in project management activity (both Louder and client related) such as daily standups, weekly WIPs and monthly Sprint Planning.

  • Business Development

    • Develop the annual Delivery business plan with support from Louder COO.

    • Participate in Louder new business process including pitch and proposal support

    • Develop Pricing Sheets and Statements of Work for client approval

    • Work with the respective product leads in continuous improvement of Louder’s product offerings.

  • General

    • Apply experience and initiative to develop Louder processes that improve efficiency and effectiveness as required.

    • Assist and support other projects, as requested by the Louder team.

    • Follow Louder best-practice procedure and policy

    • Contribute toward Louder’s marketing efforts such as Content Marketing publications.

    • Continuing Professional Development - a commitment to continue professional development through a combination of formal development plans and self-initiative.

    • Follow data security best practice to protect our client’s data and to minimise Louder’s exposure

Skills

Mandatory:

  • Bachelor education in Marketing/Business, Management, Economics, Information Technology, or similar.

  • Jira and Confluence experience - setup of projects, boards, etc

  • Project Management certifications such as Scrum, Agile, DSDM, PMBoK, Prince2, etc.

  • Minimum 4 years’ industry experience in a project management capacity delivering marketing technology for a service provider (i.e. consultancy, implementation partner or similar) in multi-vendor/partner environments.

  • Commercial capability in financial planning, costing and producing profitable scopes of work.

  • Direct involvement in the growth and development of teams.

  • Successful new business development in a lead capacity.

  • History of consistently generating client rapport that results in up/cross-sell.

  • Must have executional experience in at least one of the scoped services of the Delivery team. The more the better.

  • Strong attention to detail and Quality Assurance best-practice.

  • Excellent written and oral communication skills to provide clients with actionable insights.

  • Able to work under pressure and to deadline.

Beneficial:

  • Programme Management certification and experience

  • Add hands on GMP, Analytics, Personalization, Social, etc

  • Change Management training or certifications

  • Google Cloud Platform

  • High level Excel or Google Sheets skills - advanced functions, macros and pivot tables

  • Experience with analytics packages such as SPSS, R, Tableau

Louder Benefits

Working at Louder gives you a team of like minded professionals who are at the cutting edge and have fun at the same time. Read more about our culture and philosophy at Louder Careers.

Recruitment Process

Louder’s recruitment process involves the following: 

  1. Resume (CV) check

  2. Phone screen

  3. Behavioural and abilities assessment 

  4. Interview panel & respond to brief

  5. Reference check  

We look forward to receiving your application!