The Opportunity

Louder is a digital marketing consultancy and platform provider for many well-known Australian brands and corporations. We specialise in a variety of marketing technologies and management consulting services to let clients revolutionise their approach to digital marketing.

Louder requires an experienced Project Coordinator to take Delivery Services to the next level for our clients. Client projects include solutions surrounding Analytics, Dashboards, Tag Management, Identity Management, Customer Data Platforms (CDP), Conversion Rate Optimisation (CRO), Marketing Automation, Data Engineering and cleanrooms such as Google Ads Data Hub (ADH). Google, Adobe and Salesforce are common vendors, however it’s not uncommon for some projects to interact with 60 or more platforms.

The right candidate will work with the head of Louder’s Delivery & Implementation (D&I) team to coordinate client projects over their full lifecycle. The right candidate will be able to chair client meetings, keep project records (such as Jira) updated, conduct team load balancing and proactively seek ways to increase client satisfaction. There is an unlimited scope of the number of platforms that this role may interact with and therefore a people-centric approach is required, with the technology a subsequent enabler.

Louder Team Values

All of the Louder team live and work by the following values:

  • Proactive - we are a collective of thought leaders and you will need to demonstrate initiative.

  • Resourceful - sometimes we don’t have everything at hand but you need to think laterally to get the job done.

  • Learner - nothing stays the same in this industry for long. We need to constantly keep evaluating where our knowledge ceiling is and how to meet it.

  • Innovative - a strong backing of theory is the beginning of great thinking. However, being able to practically invent is what we need.

  • Independent - remote working is part of our lives more than before. You will need to have self-control around working unsupervised and being able to progress work regardless of your location.

  • Supportive - everyone at Louder contributes to a wider team and sometimes that team needs help.

  • Communicator - your great work needs to be conveyed in the best way to our clients for maximum understanding. Being able to simplify complexities and clear communication is key.

Job Responsibilities

  • Project Management

    • Act as client-facing lead for Delivery projects which will require strong interpersonal skills.

    • Budget planning, tracking and reconciliation including team hours.

    • Provide support in project scoping, pricing sheets and Statements of Work.

    • Risk and Issue assessment, plus escalation to the appropriate team members for mitigation.  

    • Maintain strong project records using Agile DSDM methodology

    • Schedule resources as appropriate to maintain project timelines.

  • Responsible for all projects adhering to Louder’s Jira and Confluence best-practice. Includes maintaining backlogs, conducting task refinement and maintaining strong status records. 

  • Team Management - Provide assistance to the D&I team so they can deliver positive outcomes for customers inline with PM best-practice such as scope, time, quality and cost control. Projects include:

    • Digital Analytics

    • Tag Management & Identity

    • Marketing Automation - such as Adobe Campaign

    • Digital performance dashboards

    • Cleanrooms - Ads Data Hub

    • Data Engineering

  • Business Management

    • Work with the Head of D&I to develop annual client plans to achieve Louder business objectives including the improvement of CSAT

    • Provide Monthly Project Reports (MPR) for the Head of D&I, includes overview of client health and any resulting actions

    • Assist with team capacity planning and scheduling

    • Participate in project management activities (both Louder and client related) such as daily stand-ups, weekly WIPs and monthly Sprint Planning

  • Business Development

    • Participate in Louder new business process including pitch and proposal support

    • Develop Pricing Sheets and Statements of Work for client approval

    • Work with the respective product leads in continuous improvement of Louder’s product offerings

  • General

    • Apply experience and initiative to develop Louder processes that improve efficiency and effectiveness as required

    • Assist and support other projects as requested by the Louder team

    • Follow Louder best-practice procedure and policy

    • Contribute toward Louder’s marketing efforts such as contributing toward Content Marketing publications

    • Continuing Professional Development - a commitment to continue professional development through a combination of formal development plans and self-initiative

    • Follow data security best practice to protect our client’s data and to minimise Louder’s exposure

The Successful Applicant

Mandatory:

  • Bachelor education in Marketing/Business, Management, Economics, Information Technology or similar

  • Minimum 2 years’ industry experience in a project management capacity delivering marketing technology for a service provider (i.e. consultancy, implementation partner or similar) in multi-vendor/partner environments

  • Excellent written and oral communication skills to provide clients with actionable insights.

  • History of consistently generating client rapport that results in up/cross-sell 

  • Strong attention to detail and Quality Assurance best-practice

Beneficial:

  • Commercial capability in financial planning, costing and producing profitable scopes of work

  • Executional experience in at least one of the scoped services of the Delivery team, the more the better. Direct involvement in the growth and development of teams

  • Jira and Confluence experience - setup of projects, boards, etc

  • Successful new business development in a lead capacity

  • Project Management certifications such as Scrum, Agile, DSDM, PMBoK, Prince2, etc.

  • Hands on experience of Google Marketing Platform, Google Analytics or Social Media advertising

  • Change Management training or certifications

  • High level Excel or Google Sheets skills - advanced functions, macros and pivot tables

Louder Benefits

Working at Louder gives you a team of like minded professionals who are at the cutting edge and have fun at the same time. Read more about our culture and philosophy at Louder Careers.

Recruitment Process

Louder’s recruitment process involves the following:

  1. Resume (CV) check

  2. Phone screen

  3. Behavioural and abilities assessment

  4. Interview panel & respond to brief

  5. Reference check

We look forward to receiving your application!